Customer Support Specialist Email List
Customer
support specialists provide service or product information, solutions and
relevant details to customers. They are sociable individuals with a knack for
providing professional and clear answers to customer's requests. The field of
customer service is expected to experience growth in the next decade. Customer
support specialists provide specific information regarding the services,
products or materials offered by a company. They answer phones, provide
troubleshooting information, report and analyze customers' information and
needs, issue billing details and open and close customer accounts. In summary,
they are the direct link between a company and its existing and potential
customers.
Customer
service specialists must be able to respond to customer complaints, requests
and inquiries in a professional and timely manner. They should have good
organizational skills, general knowledge of Microsoft Office computer programs
and be effective multi-taskers.
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